FAQ

FAQ

Q: How Do You Ensure Product Quality?

A:

SEECIN follows a strict Quality Control (QC) process at every stage:

● Incoming Material Inspection (Raw materials are tested for compliance)

● In-Process Quality Checks (Random sampling during manufacturing)

● Final Product Inspection (100% quality testing before packaging)

● Pre-Shipment Inspection (Ensuring all products meet client requirements)

We provide detailed QC reports, on-call inspections, and full traceability records.

Q: What Certifications Do Your Products Meet?

A:

Our products comply with international standards and certifications, including:

✔ ISO9001 – Quality Management System

✔ LFGB & FDA – Food Contact Safety Compliance

✔ CE & EU REACH – European Safety & Chemical Standards

✔ BSCI & SEDEX – Ethical Manufacturing Audits

We can also arrange additional third-party testing upon request.

Q: What Shipping Options Do You Provide?

A:

We offer EXW, FOB, CIF, DAP, and DDP shipping terms, allowing flexibility for different business needs. Shipping methods include:

✔ Express (DHL, FedEx, UPS, TNT) – 3-7 days

✔ Air Freight – 7-10 days

✔ Sea Freight – 15-40 days (depending on destination)

Our logistics team will help optimize costs and delivery speed based on your order.

Q: Can You Provide After-Sales Support?

A:

Absolutely! We offer:

✔ Product warranties to ensure quality satisfaction

✔ Replacement parts and spare components for long-term maintenance

✔ After-sales consultation for troubleshooting product usage

✔ Responsive customer service for any inquiries or concerns

Our goal is to establish long-term partnerships by providing continued support beyond the sale.

Q: Do You Offer Sustainable or Eco-Friendly Product Options?

A:

Yes! Sustainability is a core part of SEECIN’s production strategy. We offer:

✔ Borosilicate Glass Products – 100% recyclable and heat-resistant

✔ Eco-Friendly Plastics – Bio-based PP, wheat straw, and coconut fiber materials

✔ Recyclable Packaging – Paper-based, biodegradable options

✔ Low-Emission Manufacturing – Energy-efficient and environmentally conscious production methods

We are continuously innovating to meet global sustainability goals.

Q: Can I Visit Your Factory for Inspection?

A:

Yes! We welcome factory visits for potential and existing clients. You can:

● Tour our production lines and see the manufacturing process firsthand

● Meet with our engineering and sales team to discuss custom projects

● Conduct on-site product inspections before shipment

If an in-person visit is not possible, we can arrange live virtual factory tours.